Cleverly is an end-to-end AI layer for customer service platforms that provides intelligent automation and efficiency and unlike others is easy to use. We reduce the effort agents spend on repetitive tasks and searching for the right information, giving them more time to focus on the complex queries. In this talk, we will show how Cleverly tackles Customer Service productivity issues. Then, we will focus on the research work Cleverly did on Multilingual Email Zoning, and we recently presented at EACL 2021. As a basic component of the email NLP pipeline, Cleverly has an email zoning module that identifies the semantic zones in an email, such as “greetings”, “body”, “signatures”, “attachments”, etc. However, and despite most email applications being multilingual, pre-existing literature on email zoning is limited to English corpora and models. Considering this, we created Cleverly Zoning Corpus (the first multilingual corpus available for email zoning) and developed OKAPI, a multilingual email zoning model. The results show that OKAPI generalizes well for unseen languages. Our zoning model also achieves competitive performances in English and reaches a new state-of-the-art on domain adaptation tasks in English.